Refund policy

Refund, Return and Replacement of Products

We guarantee that all our roses are of the highest quality and if planted properly have a 100% germination rate.

1. General Conditions:

- If the product does not germinate or does not grow within the warranty period, we will replace it or refund your money.

- If the product requested for replacement is not available in stock, the customer can choose another product of the same value or wait for the restocking of the desired product.

- The replacement will be made with a product of the same value. If the product requested for replacement has a higher price, the customer will pay the price difference.

- Returns and replacements are allowed only once for each initial purchase.

- Purchased products can be returned or replaced within 30 calendar days from the date of receipt.

- We reserve the right to refuse the return or replacement of the product if the return conditions are not met.

2. Return and Replacement Procedure:

- The customer must contact customer service to request the return or replacement of the product.

Please send us the information by email along with the following:
-the label of each rose
-a copy of the order form
-photos of the products in question or the plants returned.

- The returned product must be in its original condition, without signs of wear or damage, and be accompanied by the original packaging and all related accessories.

3. Costs and Shipping:
- The shipping costs for sending the returned product and for delivering the new product will be borne by the customer.

- The customer is responsible for properly packaging the returned product to prevent damage during transport.

4. Steps for Return and Replacement:
- Contact our customer service for detailed instructions on returning or replacing the product.
- After approval of the request, send the product to the address indicated by our customer service.
- After receiving and checking the returned product, we will process the return or replacement and send a new product, if applicable.

Note: We will not replace or refund plants that have not been prepared or planted according to our instructions.

Thank you for your understanding and cooperation. If you have any further questions, please do not hesitate to contact our customer service.