Famous Roses Guarantee
When you choose Famous Roses, you choose a high standard. We select carefully, check every order before it leaves, and we stay close with practical guidance after planting.
If something is not right, we will handle it promptly and fairly.
1. Condition on arrival
If any roses are damaged or faulty on receipt, please contact us within 24 hours. Please keep the packaging and contents so we can assess the situation quickly. To help us solve it faster, please send two photos, one of the plant and one of the label.
2. Growth guarantee
If your roses arrive in good condition but fail to grow, we will offer a fair solution. We can replace the roses free of charge, excluding delivery costs. If you prefer not to cover the delivery costs for a replacement, we can also offer a refund.
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3. Variety and authenticity guarantee
Every plant is a genuine product and comes with the breeder label, certifying authenticity and variety. If a rose does not grow into the expected variety, we will replace it free of charge.
4. Exceptional quality guarantee
We work with trusted suppliers and perform our own checks to meet the Famous Roses standard. This means you receive healthy, well developed plants, with sound grafts and roots.
The guarantee does not cover issues caused by external factors unrelated to the intrinsic quality of the rose. This includes extreme weather, incorrect planting, incorrect use of fertilisers or pesticides, and negligence.
For example, prolonged severe frost without protection can damage roses. Overwatering or flooding can lead to root rot. During hot periods, plants can dry out if not watered correctly.
The Growth and Variety Guarantee is valid for 6 months from the date you receive your order.
If anything feels unclear, write to us. We are happy to guide you to the simplest next step.